The
company I work for, Journeys Within Tour Company, has a couple of
positions open that I wanted to let UPS students and alumni know
about. Both of the positions that we are currently hiring for are
located in Siem Reap, Cambodia. This is a great experience in a
developing country that is changing very quickly in a lot of ways. The
Journeys Within staff is incredibly diverse and includes
local teams within each country and employees from around the world. I
have worked for this company out of our US office for a little less
than two years and have had the opportunity to visit and meet our teams
in Cambodia, Vietnam and took a quick side-trip
to South Korea.
About this company:
Journeys
Within is a Southeast Asia tour company dedicated to delivering
unforgettable, customized trips. Journeys Within has offices
in Thailand, Laos, Vietnam, Cambodia, Myanmar and the U.S. The Journeys
Within director in each country is there to ensure that all goes as
planned, and our amazing guides, drivers and staff all believe in the
Journeys Within mission to give our guests the
trip of a lifetime. As both a tour company and a ground operator, we
are able to offer unique one-of-a kind experiences that allow our
clients to really interact with the local communities.
Journeys
Within specializes in what we call Active Philanthropy, the idea that
when we visit a country or community, our visit has a
tangible positive impact. Having been described by Conde Nast Magazine
as “pioneers in philanthropic travel,” Journeys Within believes not just
in empowering the local people to better their own lives, but believes
in empowering travelers to help give them
that chance. This is why Journeys Within started Journeys Within Our
Community, or “JWOC,” in 2005. The Journeys Within Tour Company and the
JWOC non-profit work together to ensure that our impact is positive and
sustainable in the local communities.
The positions that we are looking for:
1. OPERATIONS MANAGER
Job Description
As
Operations Manager you will be responsible for overseeing all ground
operations throughout Cambodia and Vietnam. Managing the day-to-day
operations, you will work closely with the individual country teams to
coordinate and guarantee the smooth running of Journeys Within tours.
Additional key responsibilities include but are not limited to: product
development, quality control, customer service
and client communication, team training and development, staff
management. A 2-year contracted commitment is required, in addition to a
strong background in the travel industry. This position is based in
Siem Reap, Cambodia.
Essential Performance Skills
•
You must be effective at leading and working as a team. Candidates
must be well-organized and skilled at managing details and be able
to comprehend and plan for the ‘big picture’.
•
You must be able to take initiative, multi-task, and prioritize. In
order to do this, you must be effective at decision making, problem
solving, and thinking on your feet. Diligence and persistence are also
highly important characteristics for this position.
•
You must have a continuous commitment to quality and take pride in your
work. Along these lines, you must be passionate about customer
service and able to effectively engage a variety of clients. You must
be able to remain calm and diplomatic under pressure.
•
You must be diligent and persistent, and effective at written and
verbal communications. Please keep in mind that English is a second
language for the majority of our team so clear communications are
essential. Business acumen is equally important.
•
You must have a passion for travel, interest in global cultures, and
understand what cultural and philanthropic travelers want to experience.
2. BOOKING COORDINATOR
Job Description
As
Booking Coordinator you will be responsible for assisting in tour
bookings. The duties for this position include, but are not limited
to: quality control, customer service and client/ground operator/vendor
communication, preparing and sending travel documents. We are looking
for an applicant who is very detail oriented, self-motivated, has
administrative experience, and has the desire to
grow within the Journeys Within team. A 2-year contracted commitment is
required, and fluency in English is essential. This position is based
in Siem Reap, Cambodia.
Interested parties for wither position should email a cover letter, resume, writing sample, and references to anna@journeys-within.com.
More information available at http://www.journeys-within.com/
